Job Description

Accentuate Staffing is currently recruiting for multiple Member Care Coordinators to work remotely to support a special project for a large healthcare client in NC from January until June 2025. The Member Care Coordinator position is a non-clinical role that will collaborate with Care Management staff to receive and document all referrals from various sources and assist members in improving their ability to improve their health outcomes. The Member Care Coordinator will make outbound phone calls to participants requesting and documenting information.

This opportunity is remote but you must reside in North Carolina.

Responsibilities:

• Receive and document all referrals from various sources into the Care Management documentation platform
• Verify eligibility and demographic information
• May complete Health Risk Screenings as needed
• Assist with mailing of educational materials, consent forms or other documents to the member as necessary
• Assist with referrals on behalf of the Care Management team
• Provide information for access and coordination of resources
• Assist member with care coordination and health care system navigation
• Provide culturally appropriate health education and information
• Provide general education and social support
• Advocate for members
• Assist with scheduling medical appointments and transportation as needed
• Assist to address with Social Determinants of Health as needed
• Access multiple EHR’s to obtain and upload into the care management platform
• Access to Hospital/Data or Electronic Medical Record system will be required, as necessary
• Notify supervisor promptly of any issues with carrying out any duties assigned
• Abide by department guidelines, company policies, and HIPAA regulations

Requirements:

• High school diploma or GED required;
• 2-4 years minimum experience in a health care setting required
• 2- or 4-year degree in health-related field preferred
• Must have 1-3 years of call center experience making outbound calls
• Bilingual preferred
• Maintain ability to gain and keep access to Hospital/Data or Electronic Medical Record systems

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