Description:
LOOKONLY SUBMIT CANDIDATES CURRENTLY RESIDING IN CALIFORNIA. IF CHOSEN CANDIDATE IS OUTSIDE PG&E SERVICE TERRITORY THE RESPECTIVE SUPPLIER IS RESPONSIBLE FOR PROVIDING A LAPTOP. ASSIGNMENT IS REMOTE BUT REQUESTED TO BE ON-SITE AT OAKLAND GO ONCE PER MONTH. IF APPLICABLE AND WITH MANAGER PRIOR APPROVAL MILEAGE REIBURSEMENT, PER DIEM FOR MEALS AND LODGING PER GSA RATE FOR MEETINGS WILL BE APPROVED. INTERNET AND PERSONCAL CELL CAN BE EXPENSED MONTHLY PER THE PRE-DETERMINED APPROVED AMOUNT.
TOP THINGS LOOKING FOR:
1) Attention to detail
2) Collaborative attitude
3) Willingness to learn and help the team
Position Summary
We are seeking a highly motivated and capable full time Career Program Manager for our Customer Resiliency team, which manages a portfolio of customer-facing programs. The Career Program Manager will provide administrative support to the team on various program tasks.
Responsibilities:
• Respond to customer inquiries for Customer Resiliency programs
• Prepare reports and produce data for internal and external partners.
• Collect and review program documents for accuracy, identifying any discrepancies, and communicating to the team any findings.
• Oversee exceptions or escalations that arise daily.
• Communicate clearly with customers who have questions with a focus on collaborative problem solving and maintaining positive interactions.
• Track and follow up on inquiries and escalations.
• Build collaborative relationships with internal and external partners.
• Assist in improving current processes and building formal processes
Note that the expectation is that this job will be worked every weekday for 8 hours.
Qualifications:
Minimum Qualifications
• Strong project and time management skills.
• Exceptional attention to detail. This is essential to job success.
• Basic to medium Excel proficiency.
• Ability to perform some repetitive tasks with accuracy and efficiency on a regular basis.
• Excellent interpersonal and communication skills including the ability to clearly articulate technical details. Technical background not required, but a willingness to learn is.
• Strong critical thinking and problem solving skills including the ability to apply technical standards to customer inquiries.
• Ability to retain and build on program knowledge and insights.
• Willingness to learn new programs and platforms.
• A positive and collaborative attitude.
Desired Qualifications:
• Experience in customer service or customer escalations or a demonstrated commitment to customers.
• Curiosity and enthusiasm about the services being offered to customers through these programs
• Demonstrated ability to manage processes and keep track of multiple moving pieces at once.
• A desire to learn something new, take ownership, and make the program better for PG&E and customers.
• Knowledge in Tableau or Microsoft Power BI.
• Bachelor’s degree or equivalent
Hiring for Mira Mesa Immediately! Job Description Summary Personal Care Attendant-Caregivers provide non-medical service and assistance to a client in their home and communities, who, because of advanced age or physical or mental disability, cannot perform these services...
Are you passionate about travel and love helping others plan their dream vacations? We are looking for a friendly and motivated person to join our team. You will be responsible for assisting customers in booking their travel arrangements, including flights, hotels, car...
...by their passion for design and technology. We tackle exciting and challenging projects that span various industries, from tech startups to established brands. As a UX/UI designer here, you'll have the chance to work on projects that push the boundaries of design and...
...a plus Healthcare/Medical/insurance data experience a plus Oracle knowledge and skills a plus If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider...
...opportunity. Join our Site Solutions team as our new Lead Consultant Data Analyst and work with us to close the gap to a sustainable future.... ...data and regulatory information Training and supervising entry level consultants in GIS and/or data management tasks...