Customer Success Specialist Job at Talent Pairing, San Francisco, CA

a0pRajNrWVFYQS80cmVaQW1ycEhJMU5pdEE9PQ==
  • Talent Pairing
  • San Francisco, CA

Job Description

This is a remote position.

We are seeking a Technical Customer Success Specialist to enhance our customer experience and foster positive relationships. The ideal candidate will handle customer queries, improve customer success strategies, and collaborate across teams to ensure an exceptional end-user experience. This is a 100% remote position, allowing employees to work from home or any location of their choice.

Responsibilities:

  • Respond to customer inquiries and resolve technical issues.
  • Develop and streamline customer success processes.
  • Provide technical support via email, social media, and webinars.
  • Onboard new customers and manage premium/enterprise accounts.
  • Collaborate with development and marketing teams to improve product adoption.
  • Track customer feedback, update FAQs, and identify business opportunities.
  • Deliver weekly reports on customer support activities.

Project Goals:

  • Enhance customer support and success processes.
  • Strengthen customer relationships for long-term retention.
  • Drive customer adoption of product features through effective support strategies.


Requirements

Skills :

  • Customer Support : Ability to handle customer queries and provide effective solutions.
  • Technical Knowledge : Proficiency in SaaS technology and basic web development concepts.
  • Relationship Management : Building and maintaining strong customer relationships.
  • Problem Solving : Identifying issues and proactively resolving customer concerns.
  • Communication : Strong verbal and written skills to engage with customers and team members.
  • Analytical Skills : Tracking customer support KPIs and recommending improvements.
  • Collaboration : Working cross-functionally with product, development, and marketing teams.
  • Time Management : Prioritizing tasks effectively to meet deadlines.

Education Requirements:

  • Credential Category : No formal educational requirements.
  • Strong understanding of SaaS technology and web development is preferred.

Experience Requirements:

  • Minimum Experience : 48 months (4 years) as a Relationship Manager or Account Manager.
  • Additional Experience : 36 months (3 years) in technical customer support, specifically in SaaS companies.
  • Knowledge of URL shortening concepts is a plus.
  • Experience with Jira, Google Suite, and customer support KPIs tracking is required.

Experience in Place of Education:

  • True : Relevant experience in SaaS technology or web development can be considered in place of formal educational qualifications.


Benefits

  • Competitive compensation of $2,000–$3,000 per month .
  • Fully remote, contract-based position with flexible working hours.
  • Opportunity to shape and lead the customer success department.
  • Collaborate with a fast-growing multinational team in a dynamic environment.


Job Tags

Contract work, Remote job, Work from home, Flexible hours,

Similar Jobs

Hertha Metals

Technical Recruiter Job at Hertha Metals

 ...interview feedback and communicate with applicants during and after the interview process. Strategize Manage all stages of the recruitment process. Work with the Director of Human Resources to understand the hiring needs of the organization. Create exciting and useful... 

Amazon.com Services LLC

Sr Supply Chain Manager, Merch on Demand Job at Amazon.com Services LLC

 ...paced environment, we are looking for a motivated, organized self-starter with an entrepreneur spirit, to join our team as our sr supply chain manager, at our Carrollton, TX location. This is a unique opportunity to play a key role within the Merch supply chain.... 

Outreach Recruitment Agency

Barber Job at Outreach Recruitment Agency

 ...professional working environment with opportunities for growth. Job Description: We are looking for skilled and passionate Barbers to join our team across multiple locations in Malta. The ideal candidate will have a flair for men's grooming and hairstyling, a... 

U.S. Marine Corps

Environmental specialist Job at U.S. Marine Corps

 ...organizing, administering, evaluating, and coordinating one or more environmental protection programs in all areas of an installation engaged in...  ...and Liability Act (CERCLA); the National Environmental Policy Act (NEPA). You will administer the Clean Air Act; the Clean... 

Encinitas Nursing and Rehabilitation Center

Weekend Receptionist Job at Encinitas Nursing and Rehabilitation Center

 ...Receptionist - were willing to train, come join our team! Shift: 8AM - 4:30PM WEEKENDS Position Summary: Performs clerical support in an efficient manner. Qualifications: Outstanding communication (verbal and written) required High school graduate...